Privacy Policy
At Lighthouse Singers (www.lighthousesingers.com), we are fully committed to safeguarding the privacy and personal information of our website visitors, customers, and members. We understand the importance of maintaining your trust and protecting your rights under applicable data protection laws, including the General Data Protection Regulation (EU 2016/679) (“GDPR”) and the California Consumer Privacy Act of 2018 (“CCPA”). This Privacy Policy explains how we collect, use, store, disclose, and protect your personal data when you interact with our website or services.
1. Introduction
Your privacy matters to us. This Privacy Policy is designed to inform you about our practices regarding the collection and use of your personal data and the rights you have in relation to that data. We are committed to maintaining the confidentiality and integrity of your data through every interaction you have with www.lighthousesingers.com.
2. Scope of Policy and Data Controller Role
This Privacy Policy applies to all users of our website and related services. Lighthouse Singers acts as the “data controller” for purposes of the GDPR, meaning we determine the purposes and means of collecting and processing your personal information. In the context of the CCPA, we operate as a “business” and may also act as a “service provider” in certain instances.
For any data protection related queries, you may contact us at: [email protected].
3. Categories of Personal Data We Process
We may collect, store, and process the following categories of personal data:
– Usage Data: Includes information about how you use our website such as your browser type, IP address, referral source, length of visit, and pages viewed.
– Account Data: Includes personal details you voluntarily provide such as your full name, postal address, email address, and contact number during account creation or purchases.
– Profile Data: Includes your preferences, feedback, survey responses, order history, and behavioral patterns on the site.
– Communication Data: Includes correspondence from online forms, customer support inquiries, email communications, and service feedback.
– Technical Data: Includes your device type, operating system, screen resolution, browser plug-in types and versions, and system configuration metadata.
– Transaction Data: Consists of details about purchases made, including billing addresses, payment methods (limited to tokens via payment processors), and delivery information.
– Preference Data: Includes your consent to receive marketing and promotional materials, as well as information on your interests regarding specific products or events.
4. Legal Bases for Processing Personal Data
We rely on the following legal grounds under GDPR to collect and process your personal information:
– Contractual Necessity: Where data processing is necessary to fulfill a contract with you (e.g., processing orders, account management).
– Legitimate Interests: For purposes such as improving our website, managing service efficiency, or detecting and preventing fraud, provided your rights and freedoms are not overridden.
– Consent: Where you have explicitly given your consent, such as for direct marketing.
– Legal Obligation: When we are required to comply with a legal obligation or law enforcement request.
For California residents, we process your personal information in line with the CCPA’s enumerated business purposes, and you may exercise your right to opt out of certain uses.
5. Your Rights
Depending on your jurisdiction, you have the following rights in relation to your personal data:
– Right of Access: Obtain confirmation as to whether your data is being processed and access a copy of your data.
– Right to Rectification: Request correction of inaccurate or incomplete personal data.
– Right to Erasure: Request deletion of your personal data, subject to certain legal exceptions.
– Right to Restriction: Limit how we process your personal data under defined conditions.
– Right to Data Portability: Receive your data in a structured, commonly used, and machine-readable format.
– Right to Object: Object to specific uses of your data including direct marketing.
– Right to Non-Discrimination (CCPA): Be free from discrimination when exercising any of your privacy rights.
To exercise any of these rights, please contact us at [email protected].
6. Security Measures
We implement appropriate technical and organizational safeguards to ensure the security of your personal data. These include:
– End-to-end encryption and SSL certificates to protect data in transit
– Access controls and authentication protocols for internal systems
– Routine data backups stored in secure, access-controlled environments
– Regular employee training on data privacy principles and incident response protocols
7. International Transfers
As a global-facing website, data collected from users may be processed or transferred to jurisdictions outside your home country, including the United States. Where applicable, we ensure such data transfers comply with applicable laws through the use of Standard Contractual Clauses (SCCs) approved by regulatory authorities and other lawful mechanisms.
8. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required by law. Retention periods may vary:
– Usage and Technical Data: Retained for up to 12 months
– Account and Profile Data: Retained as long as there is a user account and up to 3 years afterward for legal or operational reasons
– Transaction and Communication Data: Retained for up to 6 years for auditing and tax compliance
– Marketing Preference Data: Retained until you withdraw consent
All data is securely deleted or anonymized after the applicable retention period.
9. Cookie Policy
We use cookies and similar tracking technologies on www.lighthousesingers.com to enhance site functionality, understand user behavior, and deliver personalized services. Cookies may include:
– Essential Cookies: Necessary for website operation (e.g., login credentials, shopping cart session)
– Functional Cookies: Remember your choices such as language and preferences
– Performance and Analytics Cookies: Collect aggregated data on usage patterns using tools such as Google Analytics
– Marketing Cookies: Track interactions with our promotional content for targeted advertising
10. Cookie Management & Compliance
You can manage your cookie preferences via your browser settings or through our on-site cookie consent banner, which appears upon first visit in compliance with GDPR and CCPA requirements. We honor Do Not Track (DNT) signals where applicable and allow users to opt out of non-essential cookies at any time.
11. Children’s Privacy
Our website and services are not intended for children under the age of 13, and we do not knowingly collect personal data from minors. If you believe that a child under 13 has provided personal information to us without parental consent, please contact us immediately at [email protected] and we will take appropriate steps to remove such data.
12. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in legal obligations, technologies, or our data practices. We encourage you to review this page periodically. We will notify you of significant changes via prominent on-site notices or direct communication, depending on the nature of the change and applicable legal requirements.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we process your personal data, please contact our privacy team at:
Email: [email protected]
Website: www.lighthousesingers.com
We are committed to maintaining your privacy and observing the highest standards of data protection. If you have any concerns about your rights or our compliance, we encourage you to reach out.